Who cannot contribute to this knowledge base Who can contribute to this knowledge base Index and support user criteria permissions Index knowledge articles available to Everyone The service account will need read access to the following ServiceNow table records to successfully crawl various entities. Your organization's ServiceNow instance URL typically looks like Along with this URL, you will need a service account for setting up the connection to ServiceNow as well as for allowing Microsoft Search to periodically update the knowledge articles based on the refresh schedule. To connect to your ServiceNow data, you need your organization's ServiceNow instance URL.
Step 2: Name the connection.įollow the general setup instructions. Step 1: Add a connector in the Microsoft 365 admin center.įollow the general setup instructions. Other instructions that apply to only ServiceNow connector including information about TroubleshootingĪnd Limitations. If you have not already done so, read the entire Setup your Graph Connector article to understand the general setup process.Įach step in the setup process is listed below along with either a note that indicates you should follow the general setup instructions OR It supplements the general instructions provided in the Set up Microsoft Graph connectors in the Microsoft 365 admin center article. This article is for Microsoft 365 administrators or anyone who configures, runs, and monitors a ServiceNow Knowledge Graph connector.
You can also refer this video to learn more about Graph Connector's capability in managing search permissions. After you configure the connector and index content from ServiceNow, end users can search for those articles from any Microsoft Search client. With the Microsoft Graph connector for ServiceNow, your organization can index knowledge-base articles that are visible to all users or restricted with user criteria permissions within your organization.
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